RETURN & EXCHANGE POLICY

At Hundred Percent, we strive to provide our customers with exceptional products and services. If for some reason, you are not fully satisfied, you may return or exchange your items within 7 days of receiving your order.

FINAL SALE ITEMS
Items purchased during a sale promotion or offered at a discounted price are considered final sales. These items cannot be returned or exchanged unless they are damaged or defective.

LIMITED OR SPECIAL RELEASE ITEMS
There will be no return, exchange, or refund for any limited or special release items.

DAMAGED OR DEFECTIVE ITEMS
If you receive an item that is damaged or defective, we will gladly offer a return, exchange, or refund. You may contact us within 7 working days of the purchase date and provide us with proof of the product issue. Inquiries outside the timeframe specified may be disregard.

RETURN PROCEDURE:

• To request a return or exchange, please send us an email at contact@hundredpercent.com.my. All returned and exchanged items are subject to inspection and permission.
• State the reason for your return or exchange and include photos of any product/order issues if applicable.
• Our team will confirm your request. 

  • For customer-initiated returns or exchanges: If the return or exchange is based on personal preference and not due to our error (e.g., wrong size, change of mind), the return shipping cost will not be covered by us. We will provide you with an address to ship the item back at your own expense.

  • For defective items or order issues: If the return or exchange is due to our error, such as an order issue or defective goods, we will provide you with a shipping label to cover the return costs.
• For exchanges, once we receive and approve the returned item, we will process the exchange and ship out the replacement item. Exchanges are subject to stock availability. If the requested item is unavailable, you may opt for a refund or store credit.

All returned and exchanged items must be unworn, unwashed, complete with original tags and/or packaging if applicable. In the case of sneakers / footwear returns or exchanges, please use additional packaging to protect the original box. The box is an integral part of the product, therefore any damage will result in the refusal or the return/exchange. Once your return is received, our team will go through an inspection process and we will notify you of its status.

NON-RETURNABLE ITEMS
We do not accept returns or exchanges for homeware, magazines, books, fragrances, socks, intimate apparel, and swimwear, including lingerie, boxers, briefs, swimsuits, and bikini bottoms.


By adhering to these guidelines, we can ensure a fair and efficient process for all return and exchange requests. If you have any questions or concerns, please do not hesitate to reach out to us at contact@hundredpercent.com.my.
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